Privacy Policy

Midwest Suzuki is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Midwest Suzuki manages personal information. It is structured as follows:

1. Personal information Midwest Suzuki collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Midwest Suzuki and complaints
10. Changes to Privacy Policy

1. Personal information Midwest Suzuki collects

The main types of personal information Midwest Suzuki collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Midwest Suzuki such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Midwest Suzuki's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Midwest Suzuki's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Midwest Suzuki's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Midwest Suzuki.

Midwest Suzuki collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Midwest Suzuki keeps of telephone calls, or emails received, or messages sent to Midwest Suzuki or posted on Midwest Suzuki's pages on social media);
• Midwest Suzuki's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Midwest Suzuki collects personal information in connection with running its business directly from the individual concerned. On occasion Midwest Suzuki may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Midwest Suzuki stores personal information in electronic and paper form.

Midwest Suzuki uses and discloses personal information as follows:

• to source vehicles and sell them to Midwest Suzuki's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Midwest Suzuki's customers and prospective customers;
• to obtain products, services or information from Midwest Suzuki's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Midwest Suzuki knows about them);
• to operate and manage Midwest Suzuki's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Midwest Suzuki. For example, Midwest Suzuki may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Midwest Suzuki also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Midwest Suzuki uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Midwest Suzuki uses in the operation of the computer program is browsing history on Midwest Suzuki's websites, name, contact information, and other information you may input into Midwest Suzuki's websites. The level of human oversight Midwest Suzuki provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Midwest Suzuki's staff.

4. Cookies

Midwest Suzuki uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Midwest Suzuki's web server. Midwest Suzuki may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Midwest Suzuki's platforms and those social media platforms. Midwest Suzuki's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Midwest Suzuki's website.

5. Links to other websites

Midwest Suzuki's website may contain links to third party websites. Midwest Suzuki does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Midwest Suzuki and do not wish to receive these communications from Midwest Suzuki in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Midwest Suzuki.

7. Overseas transfers

Midwest Suzuki's website/s are hosted in Australia. On occasion, a third party service provider Midwest Suzuki engages or that Midwest Suzuki is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Midwest Suzuki holds about them by contacting Midwest Suzuki during business hours on (08) 9938 0500 or via the contact page.

Midwest Suzuki may require an individual making a request to verify their identity before processing their request.

Midwest Suzuki will aim to respond to all requests promptly and within 30 days.

Midwest Suzuki may refuse a request where permitted or required by law. Midwest Suzuki will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Midwest Suzuki and complaints

If you have any queries, concerns or complaints about how Midwest Suzuki handles your personal information please contact Midwest Suzuki during business hours on (08) 9938 0500 or via the contact page. Midwest Suzuki may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Midwest Suzuki can understand the nature of your concern. In most cases, Midwest Suzuki will ask that you put your request in writing.

Midwest Suzuki takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Midwest Suzuki's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (08) 9938 0500
• Mailing Address: 1 Urch St, Geraldton, WA, 6530

10. Changes to Privacy Policy

Midwest Suzuki may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.